Frequently Asked Questions & Rental Policies

With different table arrangements, our tents can seat various numbers of guests. On our request form, you can describe your event and share the number of anticipated guests and we can help you plan. 

Yes, delivery and setup are included with all rentals from South Hills Party Rental.

South Hills Party Rental services Washington County and Southern Allegheny County in Western Pennsylvania.

Yes, all reservations require a 50% deposit.  Balance is due 30 days before your scheduled event. 

Bounce houses are subject to weather conditions and South Hills Party Rentals reserves the right to cancel bounce house rentals due to inclement weather. 

Yes, South Hills Party Rentals is both insurance and PA-certified. 

A frame tent, as its name suggests, has a frame that the canvas is installed on and once lifted into the air is a free-standing structure.  Stakes or weights (if installed on a hard surface) are used to hold the tent down.  This tent has no center pole and fewer side poles and tie-downs than a traditional canopy tent.  Frame tents can be set up on grass or hard surfaces.  A frame tent is capable of withstanding harsher weather conditions than a traditional canopy tent.  

A canopy tent can only be set up on grass.  It has a center pole with additional side poles and tie-downs.  These poles and stakes hold the tent up through tension.  Canopy tents need approx. 3ft additional grass space around the tent to allow for proper installation.

Yes, we do set up in community parks but this often requires same day delivery and pick up which is an additional charge.

If your rental includes a tent the tables will be set up and chairs placed on the tables, we ask that you break down chairs after your event and place them back on the tables.  Table and chair rental only will be tailgate delivered.  There is an additional charge for the setup of tables and/or chairs.  

Yes, inflatables can be set up on hard surfaces but some of the larger units due to safety reasons can only be set up on grass.  Please inquire about the unit you are interested in.

All units are cleaned and sanitized prior to your rental.  Upon pick up, if the unit is wet, dirty, muddy, or in other condition due to negligence or purposeful intent, you will be assessed a cleaning fee of $100 per hour.

Delivery and Pickup times are approximate and will be made a few days prior to your event.  The driver may arrive the day prior to the scheduled event to set up and tear down a day or two after to pick up.  The driver may arrive for tear down as early as the “end” of the “Rental Period” or as late as two hours after “End” of “Rental Period.”  The customer is responsible for all the equipment until it is picked up by our driver.  Inflatable units will not be set up if raining, in high winds, with no one present, not a flat level grassy area, or any other reason that may make for an unsafe rental.

50% is due to hold your reservation and the remaining balance is due 30 days prior to your rental date. 

For your convenience, we accept personal checks (if you are using this method of payment, kindly mail your check on the next business day to ensure that your rental is secured quickly) and credit card/bank account payments through Paypal – linked here for your convenience, also linked in the website top menu at Make a Payment. Enter your amount due and follow the checkout process. We can also take credit card payments by phone.

If a balance (however small) remains prior to your event then SHPR reserves the right to refuse delivery and any funds already collected by SHPR will be forfeited.

A full refund will be given for cancellations 30 days prior to the event date except for all Bounce and Inflatable rentals.  For cancellation within 30 days of the event date, a 50% refund of the total rental price will be given except for Bounces and Inflatables.  Due to weather conditions, SHPR holds the right to cancel a Bounce and Inflatable rental if SHPR is concerned with the weather conditions on the day of the event and a full refund will be given only if SHPR cancels the event due to weather conditions.  Refunds will not be given on the day of the event if the delivery driver is en route or has left our facility regardless of weather conditions.

Yes, as long as the rental item(s) are available, we will try to accommodate a reschedule if needed.   If certain items are not available and you’re within the 30 days window no refund will be given.